C032618: Senior IT Delivery Manager

Job Location:

St. Louis, MO

As a fulltime employee of Ferguson Consulting, you will have the opportunity to develop state-of-the-art technical skills. You will need the maturity, motivation and some previous client experience to work productively in our client organizations. As a Ferguson employee, and a consultant to our end client, you will be able to focus on your technical skills development - which is what we do best.

Our rigorous screening for technical skills and client compatibility and our commitment to continuing education make our consultant’s valuable assets to the clients we serve. Our client’s know that Ferguson’s professionals will fit seamlessly with their operations and their staff.

We’ve learned over the years how to comply with our clients’ unique procurement procedures and to keep in step with their overall processes so we can be responsive to their requests and requirements.



IT Delivery Manager

is accountable to lead a team of IT professionals responsible for collecting and understanding technical business requirements, and delivering solutions for a focused group of technology. The

IT Delivery Manager

manages the end to end software development life cycle, including close collaboration with project sponsors, business owners, shared IT resources, and the day- to-day leadership for project execution within their IT work stream. The

IT Delivery Manager

is accountable for all feature deliverables of the

IT Delivery Team

within their assigned work stream. The

IT Delivery Manager

is the single point of contact for Business Owners into the Charter IT organization.

Key Responsibilities:

  • Operations/Decision Making (20%):

    Partner with IT PMO and TMO resources to manage business requirements activities including resource planning, schedule adherence, prioritization, scope documentation, technical business requirements, reporting and escalation. Partner with IT PMO and TMO resources to manage project and software release management activities including resource planning, prioritization, project plan/ schedule development, executive status reporting, risk management, issue management, deployment and escalation. Coordinate handoff from project development to support team. Collaborate with business and IT leadership stakeholders regarding strategic Roadmap items and develop release plans optimized for schedule & feature development. Create and drive the software development schedule, defining which features will be delivered on what timelines, and working with the entire team to determine dates for deployment. Establish necessary processes to ensure consistent quality of product delivery on schedule.

  • Leadership/Staff Accountability (20%):

    Lead the IT work stream team to promote innovation and subject matter expertise, operational efficiencies, timely project delivery, and effective resource allocation. Indirectly manage a team consisting of full time employees and vendor resources completing design, development, analysis, test and project management work. Collaborate with matrixed teams on a dotted line relationship to influence quality, on-time deliverables. Challenge others to develop as leaders while serving as a role model and mentor; inspire coworkers to attain goals and pursue excellence. Identify opportunities for improvement and make constructive suggestions for change; motivate team to work together in the most efficient manner. Remain current with emerging industry practices specific to software development lifecycle. Provide thought leadership for IT and Business leadership stakeholders outside of a direct reporting structure regarding their focused group of technologies.

  • Business Knowledge & Project Management (30%)

    : Responsible for making decisions in such a way that risk is controlled and uncertainty minimized. Provide guidance to TMO & Development Leads on applicable SDLC for each project and oversee the project team’s implementation within the specified process. Align with business owners to define project objectives in support of business goals. Effectively communicate expectations to in a timely and clear fashion. Deliver quarterly updates to Stakeholders in Portfolio review.

  • Financial (10%)

    : Search out, evaluate, and execute on cost saving measures wherever possible when selecting vendors or technologies in the design of application solutions. Continually refine the work processes to be more efficient to minimize costs and risks for consultant analysis and delivery management services. Prepare and present budget and forecasted budget for their assigned work stream in alignment with Charter Business Planning guidelines. Evaluate budget requests, contributing to the overall IT budget creation for their focused group of technology and serve as a point of contact in the budget process. Serve as the primary IT point of contact for the work stream’s vendor relationship(s). Responsible for on-time, on-cost, on-scope deliverables.

  • Leading Change / Driving Innovation (10%)

    : Continuously look for opportunities within the department to reduce costs, deliver value through technology and innovation, improve time to delivery, and remove process related inefficiency. Encourage excellence and a strong desire to maximize the performance of the department. Encourage the team to challenge established boundaries, inviting the team to think beyond current process and needs in an effort to exceed expectations. Challenge vendors to improve products to better address Charter’s needs, reduce their costs to provide higher value, and deliver timely results. Serve as an example of a change leader for the broader IT community and Business stakeholders for their focused group of technology. Validate that all solutions deployed follow Charter project standards. Ensure support teams have accurate and complete systems hardware and application information / documentation regarding their configuration / implementation to help in timely maintenance, troubleshooting, and repair of issues; reducing unplanned downtime to the application.

  • Strategy (10%):

    Align with business owners to understand their challenges and partner to meet those needs with technology innovation. Build, develop, and grow relationships with key business and IT stakeholders/ owners. Understand business problems, lead the IT team in designing and delivering IT solutions to users. Collaborate with IT leaders, peers, and vendors / service providers to understand new technologies and evaluate their potential application in meeting current and future business requirements. Drive IT team to deliver features against the Business’ Roadmap. Partner with peers to ensure consistent user experience and avoid conflicting efforts within the Portals team.

The benefits:

We hire IT professionals who like to work with smart people and can hold their own in a demanding environment. Our employees build a career at Ferguson. Here IT isn’t a support function for our business – it IS our business. We strive to develop a professional relationship with each employee – and that is what you are, our direct employee. Our pay and benefit levels recognize the advanced skills of our talented staff members. In addition, we are unique in our market in the emphasis that we place on continuing education, including an annual training allowance that is an integral part of our compensation package. This kind of investment in our employees’ professional development is an important contributor to making Ferguson a desirable place to build an IT career. As a W-2 employee, your first assignment will be just that – the first of many. Our goal is to establish a long-term employee relationship with you.

The compensation:

Highly competitive base salary.

Paid overtime

$.60/$1 401K match

160 hours of Paid Time Off (PTO) Benefits

Bonus System

Health, vision, dental, and life insurance

Short-term and long-term disability

Training allowance for Leading Industry Professional Training with SLU/Wash U.

How to Apply:

If you are looking for a change and/or are interested in building or continuing your career as an IT professional and have the ability to thrive in challenging, fast-paced environments, we want to hear from you.

Please send your resume to Katie McElhone at kmcelhone@fergcons.com

Please review our website fergusonconsultinginc.com and find out more about who we are and what we can do for you.


Katie McElhone
Ferguson Consulting
1350 Timberlake Manor Parkway, Suite 500
Chesterfield,MO 63017
(636) 728-4406
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I have confidence in Ferguson’s management and their values. I have always felt treated as a person, not a number.

— Ferguson employee since 2005

Ferguson has always been proactive about lining up my next assignment and getting me the best rate possible.

— Ferguson employee since 2000

Ferguson's management and staff take a sincere interest in the careers of their consultants. They understand the industry like no other firm I have worked for.

— Ferguson employee since 2008

Ferguson works hard laying the groundwork so that it’s easy for the consultant to succeed on the assignment.

— A Ferguson employee since 1994

In the Solutions Group we operate from an ‘end product with certainty’ perspective. It can be challenging to guarantee total satisfaction to our client, but it’s immensely rewarding to deliver on that promise.

— Solutions Group employee